Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can your site visitors' withdraw their consent?

If you don’t want us to process your data anymore, please contact us HERE.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact HERE

Canx

CANCELLATION POLICY

I understand that sometimes unforeseen circumstances arise, and plans may need to be changed. In order to ensure the best possible experience for all my clients, I have a 24-hour cancellation policy for soundbaths and private healing sessions.

If, for any reason, you need to cancel your booking, I kindly request that you do so at least 24 hours in advance of the scheduled event or session. This allows me sufficient time to potentially fill the vacant slot or offer it to someone else who may be interested or on my waiting list.

Please note that if you cancel within 24 hours of the event or fail to attend your booking without prior notice, I will still need to charge you. This is due to the inconvenience caused by the last-minute cancellation, as I am unable to fill the space or offer it to another client in such a short timeframe.

However, I want you to feel reassured that I prioritise the well-being and satisfaction of my valued clients. In the event that I have to cancel a session due to illness or unforeseen circumstances, I will promptly provide you with a full refund.

I genuinely appreciate your understanding and cooperation regarding my cancellation policy. It allows us to maintain a high level of service and ensure that everyone has the opportunity to benefit from our offerings and maintain low prices. If you have any questions or concerns, please don't hesitate to reach out to us. We look forward to providing you with a wonderful and transformative experience.

"Bringing the magic of sound to everyone"

Sally Collins Sound - Sound Therapist - Swanton Morely - Norfolk